These graphs and data have been
drawn from the results of some 270 responses to the QMAS questionnaire
during July and August 2008. Comments made on the questionnaire
concerning areas of suggested improvement to services are discussed in
the feedback section (press the UP button to the left). A fuller report
will be available on request from Goodwood Court reception desk.
We thank everyone who took the time to complete the questionnaire
and we will be taking "on board" the results of the survey in order to
improve your experience of our services.
Additional hours suggested
for
medical centre opening
Satisfaction with current
opening hours
Q2. Satisfaction with
receptionists
Q4a. Availability of particular
doctor
Q4b. Satisfaction with availability of particular doctor
Number of responses
Very poor
0
Poor
3
Fair
27
Good
53
Very good
69
Excellent
103
Does not apply
0
Q5a. Availability of any doctor
Number of responses
Same day
135
Next working day
60
Within 2 working days
25
Within 3 working days
3
Within 4 working days
3
5 or more working days
0
Does not apply
34
Q6. Same day urgent availability of doctor
Number of responses
Yes
149
No
8
Don't know/never needed to
2
Q7a. Waiting time at practice
Number of responses
5 minutes or less
81
6-10 minutes
94
11-20 minutes
48
21-30 minutes
15
More than 30 minutes
2
Q7b. Satisfaction with waiting times at practice
Number of responses
Very poor
19
Poor
40
Fair
67
Good
65
Very good
74
Excellent
3
Q8a. Satisfaction with phoning through to practice
Number of responses
Very poor
0
Poor
2
Fair
22
Good
64
Very good
113
Excellent
64
Don't know/ never tried
0
Q8b. Satisfaction with phoning through to doctor for advice
Number of responses
Very poor
3
Poor
16
Fair
21
Good
31
Very good
21
Excellent
28
Don't know/ never tried
3
Q12a. How well nurse listens to what you say
Q12b. Quality of care nurse provides
Q12c. How well nurse explain problems/treatments
Very poor
1
0
0
Poor
1
1
3
Fair
8
9
7
Good
36
41
44
Very good
86
70
77
Excellent
74
84
72
Q9a. Continuity for seeing same doctor
Number of responses
Always
87
Almost always
101
A lot of the time
30
Some of the time
22
Almost never
10
Never
3
Q9b. Satisfaction with continuity of care
Number of responses
Very poor
0
Poor
3
Fair
16
Good
49
Very good
71
Excellent
111
Your consultation with doctor in the practice
Q10a. Satisfaction questioning
Q10b. Satisfaction with listenening
Q10c. Satisfaction with putting at ease
Q10d. Satisfaction with involvement of patient
Q10e. Satisfaction with doctor's explanations
Q10f. Satisfaction with time
Very poor
0
1
0
0
1
0
Poor
1
3
1
5
3
6
Fair
19
19
16
25
19
35
Good
53
44
47
42
52
6
Very good
92
88
71
87
80
72
Excellent
89
99
108
88
95
81
The following represent the "population" who
responded to the questionnaire invitation
For the source data for
all these results, please refer to the link on the left "source
data"
Send mail to
nigel.higson@nhs.net with
questions or comments about this web site.
Last modified: 08/25/08
